2025 Florida Ambulance Association Star of Life
Kelsey Cotton, Transport Coordinator 
American Ambulance Response – Orlando 

Kelsey Cotton started her career in EMS in 2012 at Albuquerque Ambulance Service in New Mexico as an EMD certified-dispatcher. During her 9 years at this location, she worked her way up to shift captain before relocating joining AMR as a dispatcher for the Orlando operation in 2021. Her considerable experience and knowledge were a significant asset to the communications center. In November of 2023, Kelsey transferred to the transport coordinator position in support of the Orlando Health contract. Starting as the in-house transport coordinator, Kelsey was instrumental in creating the processes and procedures for this position as she was the first to fill this newly created role. She was a key collaborator in identifying what this role needed and how it could best support the customer and the operation. She then moved to the in-hospital role where she immediately began creating meaningful relationships with the hospital staff and our crews. She tirelessly moves around the hospital she is assigned to, updating nurses with ETAs, confirming all paperwork is completed and that the patient is ready to go. When crews arrive, she is there to greet them and then escort them to their patient’s room, providing updates about the patient or the trip along the way. Upon arrival, she coordinates the handoff between the nurse and the crew. Her customer service and people skills have strengthened our relationships with both our customers and employees. Her contributions to the team are immeasurable, and we are grateful she has chosen AMR Orlando as her workplace.